Customer Service Representative (Sales Support)

Join Dynisco, a global leader in innovative solutions, as a Customer Service Representative (Sales Support) in beautiful Bali! This is your chance to be part of a dynamic team that values customer satisfaction and drives business growth. In this role, you will serve as the primary point of contact for clients, ensuring their needs are met with exceptional service. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be at the heart of a vibrant community while contributing to our international success.

As a Customer Service Representative, you'll handle inquiries, resolve issues, and foster strong client relationships. Using tools like Salesforce and Zendesk, you'll manage customer data and track interactions efficiently. This role offers a unique blend of customer interaction and sales support, with opportunities to grow into more specialized areas of customer service.

Dynisco is committed to creating a supportive and inclusive work environment. With competitive benefits and a chance to work in a stunning location, this position is perfect for someone looking to make an impact in a global company while enjoying the beauty of Bali.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by assisting clients with inquiries and resolving issues promptly.
• Manage customer data and interactions using Salesforce and Zendesk to ensure accurate and efficient record-keeping.
• Assist in the sales process by supporting the sales team with client information and follow-ups.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated on industry trends and best practices to enhance customer service strategies.
• Participate in training programs to develop skills and knowledge in customer service and sales support.
• Contribute to a positive and inclusive work environment, fostering strong client relationships.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service or a similar role, preferably in a sales or support environment.
• Proficient in using Salesforce and Zendesk for customer relationship management.
• Excellent communication and interpersonal skills to build strong client relationships.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Fluent in English, both written and spoken, with good Indonesian language skills.
• Strong problem-solving skills and a customer-centric approach.
• Willingness to travel and work in different locations across Bali.

🛠️ Keahlian

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